Privacy Policy

Our organisation is committed to protecting the privacy, dignity, and confidentiality of clients and workers. We comply with all relevant legislation, regulations, and standards to ensure personal and sensitive information is collected, used, stored, and disclosed responsibly. We obtain informed consent before sharing information with third parties and provide clear explanations, in accessible formats, about the types of information collected, why it is collected, and how it is managed. Clients and families are supported to access, update, or withdraw consent for their information at any time.

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To maintain these standards, we implement secure information management systems and conduct regular audits to protect against misuse, loss, unauthorised access, or interference. Clients are informed of their right to lodge complaints regarding privacy, either internally or externally, and may engage an advocate to assist them. We ensure transparency in outlining circumstances where personal information may be accessed by authorised personnel, such as during investigations or public health orders.

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Our workforce is trained and supervised to uphold privacy rights and to maintain accurate, secure records. Supporting procedures, such as data breach management, incident reporting, and advocacy processes ensure compliance and accountability. Deliberate breaches of this policy are treated seriously and addressed under our Code of Conduct. Through these measures, we strive to maintain trust and safeguard the personal information of all clients and workers.